Experience Center Supervisor at Sun King (Formerly Greenlight Planet)

About the role:

The Sun King Experience Center Supervisor is tasked with engaging with clients and potential customers to provide detailed information about our range of products. This role is essential in ensuring a high level of customer satisfaction, generating sales opportunities, and assisting in converting them into actual sales. The role is also accountable for overseeing the inventory affairs of the experience center, with assistance from the Experience Center Executive. 

What you would be expected to do

• Welcome, acknowledge, and attend to walk-in potential clients in a welcoming, professional and courteous manner, providing detailed information about Sun King products and services.
• Use practical engagement with our products on display to pitch the full range of available Sun King products and services, aiming to achieve shop targets.
• Informs customers on the requirements and checks that all the requirements are provided by the customers for approval/rejection of the prospect before the product/service is offered.
• Documents, escalates, and communicate unresolved queries to various departments
• Ensures effective resolution of queries through effective liaison with other departments such as after sales, call center, operations etc.
• Provide feedback to customers on any escalated enquiries or issues that affect service performance
• Provide daily/ weekly/ monthly report and updates of sales activities.
• Coordination and accounting for marketing/promotional materials disbursed.
• Oversee the general activities of the experience center to ensure smooth day-to-day operations.
• Manage inventory and ensure the welfare of the experience center.

You might be a strong candidate if you

• At least 2 years of experience working in an experience centre, showroom, in the stock/inventory/ operations departments.
• A Degree in social science or any related field.
• Excellent verbal and written communication skills.
• Self-motivated and proactive.
• Ability to assess client needs.
• Welcoming & friendly personality that will influence potential and existing clients and those around you.
• Familiarity with the use of CRM tool like Angaza and similar CRM.