Experienced Curator at Lakowe Lakes Golf & Country Estate

The ideal candidate will be an ambassador for the Lakowe Lakes brand and work closely with all stake holders to ensure Lakowe Lakes Golf & Country Estate retains its unparalleled allure by making it a preferred destination for personalized getaway experiences for each client segment (corporate and retail) while taking a broad view of the business' goals and especially the Lakowe brand.
A seasoned experience curator should be adept at working with a diverse and high-profile clientele and building lasting relationships with customers to facilitate business goals.
He / She will creatively weave together a pool of personalized activities and experiences for guests and sell seasonal and bespoke products that appeal to each clientele. The job holder will be responsible for developing the experiential scenarios (products) for guests and will also make sure that the customer's engagement with these developed products are memorable
He/She will provide a high level first contact approach and complement the Sales team to source new clients including individuals, companies, premium and luxury brands to ensure professional, seamless and efficient operations are guaranteed to exceed guest expectation and produce excellent feedback.
Available to work when needed, including weekends and holidays.

MAIN RESPONSIBILITIES

• Curate personalized experiences for guests
• Develop an annual/seasonal calendar containing seasonal product offerings for corporate and retail guests
• Re-invent event spaces in well-designed and intentional ways to create relevant, unprecedented, and memorable guest experiences.
• Support team members in handling guest requests and enquiries to ensure that a positive outcome is achieved
• Demonstrate a high level of customer service at all times
• Identify opportunities to further improve, customize, or personalize a guest's experience.
• Advise team of any special events or VIP Guests on the property for events or for general accommodation
• Understand thoroughly all hotel room categories, room rates, packages, promotions, and other general product knowledge necessary to perform daily duties
• Ability to creatively plan/program ideas that bring the product identity to life from initiation to execution; adapt and revise plans as developments necessitate in real time.
• Respond and react quickly to reservation changes and challenging situations that arise unexpectedly, adapt experiences to such changes and ensure that our guests do not experience disruptions or difficulties with their experiences
• Use up-selling and cross-selling techniques to promote services and facilities at Lakowe Lakes Golf and Country Estate.
• Ensure Team Members have a current knowledge of all the products, and facilities at Lakowe Lakes Golf and Country Estate.
• Demonstrate positive leadership characteristics, which inspire Team Members to exceed standards
• Maintain a good working relationship with Team Members in other departments (Banquets, Housekeeping, Front Desk and Maintenance)
• Collaborate with the customer experience teams to resolve complaints related to the poor experiences with products on the estate.
• Work collaboratively with the golf business and real estate business stakeholders to weave experiences across the different pillars for key client segments
• Supervise operations of all leisure activities from an experience perspective and monitor booking and scheduling of these experiences to ensure a customized, seamless flow and customer-centricity.

These experiences include but are not limited to:

• Boating Experiences
• Fishing and fishing expeditions
• Sports club amenities
• Weddings and special occasions
• Corporate retreats
• Team-building activities
• Cycling
• Conservation Experiences
• Spa and Well-being
• Estate tours
• Bird watching
• Movie Under the Stars
• Other resort, recreational and outdoor activities

SKILLS

• Enthusiastic with excellent communication and interpersonal skills
• Well-spoken, warm, friendly and engaging personality
• Ability to coordinate multiple projects and make smart decisions that support resort operations.
• Positive can-do attitude
• Innovative/Out of the box thinker
• Professional networking, partnership sourcing, and negotiating skills.
• Extremely creative
• Commitment to delivering a high level of customer service
• Must have strong organizational skills.
• An eye for visual detail
• Strong leadership, management and decision-making skills
• Project Management Skills
• Excellent Communication Skills
• Great time management and organizational abilities
• Ability to work under pressure and meet tight deadlines
• Attention to detail
• Ability to multitask effectively
• Ability to work on your own and as part of a team
• High level of IT proficiency

EXPERIENCE AND EDUCATION

• University Degree in business management or the humanities.
• Additional degree or certificate in hospitality will be an advantage.
• Minimum of five (5) years’ experience in a luxury hotel environment/ Event Management
• Knowledge of Microsoft office
• Multilingual proficiencies will be an advantage. Ability to speak the 3 major Nigerian languages fluently and also French
• Basic accounting skills