Executive, Shop Operations (Customer Care Service Executive) at Proten

Location: Lekki- Ajah Axis - Lagos
Employment Type: Full-time
Reporting To: Direct - Supervisor Shop Operations; Functional - Territory Sales Manager

Job Requirements

• First line interaction with customers
• Ensure customer queries / requests/ concerns are attended, documented and reported to management
• Follow-up with relevant department should in case there is any delay, escalate at deviations
• Connect with customers and maintain cordial relations in the interest of the business
• Responsible for Stock and Cash Management at the shop
• Responsible for shop maintenance, and allied activities to ensure Service Standards are not compromised  
• Ensure efficient operations at shop by coordinating remedies of issues affecting operations
• Ensure Customer Service attitude is exemplified by actions and initiatives
• Motivate contribution from colleagues to ensure Customer Delight
• Adopt standards for business activities/processes and ensure adherence
• Ensure Daily Operational Reports are prepared and submitted in time
• Share improvisations with management which can be replicated at all locations/ processes

Essential Attributes:

• Customer Focused, Result oriented, Zeal for Initiative with Speed, Leadership quality and team Handling
• capacity, Energetic and Assertive, Customer query resolving skills, Excel Knowledge is a MUST

Desired Attributes:

• Relevant Industry Experience, Been on the front end handling customers and team. Should have Planning
• and organizing skills proven achiever, Should have sharp business acumen

Qualifications Graduate / Post Graduate

• Desired Experience 2 to 5 years in a similar profile

Salary
N60,000 - N90,000 Monthly