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  • Posted: Jan 28, 2021
    Deadline: Not specified
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    Marriott International is a leading global lodging company based in Bethesda, Maryland, USA, with more than 4,100 properties in 79 countries and reported revenues of nearly $14 billion in fiscal year 2014. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. The company operates and fran...
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    Executive Housekeeper

    Job Number: 21007903
    Location: Ikeja, Lagos
    Job Category: Housekeeping & Laundry
    Brand: Marriott Hotels Resorts
    Schedule: Full-Time
    Relocation: Yes
    Position Type: Management

    Job Summary

    • Responsible for the daily shift operations of Housekeeping, Recreation / Health Club and, if applicable, Laundry.
    • Directs and works with employees to ensure property guestrooms, public space and employee areas are clean and well maintained.
    • Completes inspections and holds people accountable for corrective action.
    • Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.

    Core Work Activities
    Managing Housekeeping Operations:

    • Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.
    • Works effectively with the Engineering department on guestroom maintenance needs.
    • Supervises the property general cleaning schedule.
    • Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
    • Inventories stock to ensure adequate supplies.
    • Supervises daily Housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures.
    • Assists in the ordering of guestroom supplies, cleaning supplies and uniforms.
    • Supports and supervises an effective inspection program for all guestrooms and public space.
    • Communicates areas that need attention to staff and follows up to ensure understanding.
    • Ensures all employees have proper supplies, equipment and uniforms.

    Managing Departmental Costs:

    • Participates in the management of the department’s controllable expenses to achieve or exceed budgeted goals.
    • Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.
    • Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.

    Ensuring Exceptional Customer Service:

    • Responds to and handles guest problems and complaints.
    • Strives to improve service performance.
    • Empowers employees to provide excellent customer service.
    • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

    Conducting Human Resources Activities:

    • Participates as needed in the investigation of employee accidents.
    • Supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met.
    • Ensures employees understand expectations and parameters.
    • Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
    • Observes service behaviors of employees and provides feedback to individuals.
    • Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary.
    • Participates in the employee performance appraisal process, providing feedback as needed.
    • Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
    • Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
    • Participates in employee progressive discipline procedures.

    Candidate Profile
    Education and Experience:

    • High school diploma or GED; 2 years experience in the housekeeping or related professional area.

    Or

    • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

    Method of Application

    Interested and qualified? Go to Marriott International, Inc. on jobs.marriott.com to apply

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