Executive Housekeeper at Lisa Suites Limited

DUTIES & RESPONSIBILITIES

• Responsible for the cleanliness of guest rooms and public areas, and for reporting to the maintenance department any deficiency in any room or public area, and all out of order equipment.
• Oversee the activities of the housekeeping unit.
• Checks all guest rooms after they have been cleaned daily.
• Inspect rooms and public area for cleanliness and adherence to Vision/Brand Standards.
• Reports all discrepancies found on the night auditor’s room report. Reports all incidents or strange occurrences that could be an indication of misdemeanours. Ensures that all key cards are returned to the secure designated area or front desk.
• Maintains the lost & found section and records associated with it daily.
• Controls all linen and uniforms. Takes monthly inventories of all linen. Orders required linen and supplies, when necessary, with the approval of the Head of Department.
• Knowledge of other departments, willingness to help – a team player.
• Act a liaison between front desk and housekeeping, and maintenance and housekeeping.
• Handles guest questions and comments in a friendly and courteous manner.
• Reward, discipline, and evaluate staff in a timely manner.
• Maintain a clean and attractive work area, uniforms, employees, and person.
• Must be responsible for security of guests, fellow employees and hotel assets.
• Must perform any other required duties as requested by the Head of department or the Managing Director to aid in better operation of the hotel, restaurant, lounge, and service to the guests.
• Keep confidential the business functions of the company including, but not limited to, financial status, customer/guest information, employee issues, etc.
• Maintain a positive, empathetic and professional attitude toward staff and customers at all times. 
• Carrying out all other tasks in the ordinary course of business which the management reasonably consider necessary or proper in the interest of the Company in your capacity as Executive Housekeeper.

REQUIREMENT & SKILLS

• Minimum 5 to 10 years of experience as an Executive housekeeper in a hotel
• A university degree or college diploma in hotel management or business administration is usually required.