Executive Assistant to the CEO at Jtechtrade

Job Description

• We are seeking a highly organized and proactive Personal Assistant to support our CEO while also taking on the role of Supervisor for our Customer Service Team. This dual role requires exceptional multitasking abilities, strong communication skills, and a commitment to enhancing customer satisfaction.

Key Responsibilities

Personal Assistant Duties:

• Manage the CEO’s calendar, including scheduling meetings and coordinating travel arrangements.
• Prepare and organize documents, reports, and presentations for executive meetings.
• Act as a liaison between the CEO and other departments, ensuring effective communication.
• Handle confidential information with integrity and discretion.
• Assist with project management and follow up on action items.

Customer Service Supervisor Duties:

• Lead and supervise the customer service team, providing guidance and support.
• Monitor team performance and ensure high-quality service delivery.
• Develop and implement training programs for team members.
• Address customer inquiries and resolve issues promptly and effectively.
• Analyze customer feedback and suggest improvements to enhance service quality.

Qualifications

• Bachelor’s Degree in Business Administration or a related field preferred.
•  2 - 5 years work experience.
• Proven experience as a personal assistant or in a similar role.
• Previous experience in customer service management or supervision.
• Strong organizational skills and attention to detail.
• Excellent verbal and written communication skills.
• Proficiency in office software and customer service management tools.

Key Competencies:

• Ability to multitask and prioritize effectively.
• Strong leadership and team management skills.
• Problem-solving mindset with a customer-centric approach.
• Adaptability and flexibility in a dynamic work environment.