Exchange Centre Supervisor at Konga Online Shopping Limited

Key Responsibilities

• Ensure adherence to process when receiving shipment in and out of Exchange centre and proprietary locations.
• Ensure all escalations damage, wet, broken, missing goods/items are escalated to appropriate parties and resolved within 72hours
• Ensure proper documentations of all shipments
• Follow up on all shipments to ensure timely arrival to Partner locations for last mile deliveries.
• Ensure shipment sent and received at the partner locations are scanned in via Mercury.
• Ensure proper demarcations and management of space within the Exchange centre.
• Ensure counts done are confirmed by the security personal on ground and the driver bring in and taking out shipments.
• Ensure proper maintenance of all assets.
• Enforce housekeeping against both vehicles and locations.
• Ensure timely updates are done by Inventory officer, drivers and dispatch riders.
• Ensure adherence to SLA (Service level Agreement) timeline.
• Constantly check package exception reports on daily basis and ensure they are cleared within 24hours.
• Ensure drivers and dispatch deliver/drops off shipments on time and appropriate updates are done.
• Comply too in-house safety and security rules.
• Ensure safe practice at all times.
• Ensure proper housekeeping at all times.
• Perform ad-hoc tasks as assigned by supervisors/superiors in support of operations when necessary.

Qualification & Skills

• B.Sc. / HND in a relevant course
• Minimum of 2 years experience in Inventory Management
• Problem analysis and problem-solving skills
• Knowledge of customer service principles and practices
• Knowledge of MS suite and other relevant computer applications
• Organisation skills
• Logistics management experience
• Time & resource management skill
• Safety conscious
• Interpersonal skills
• Ability to work as part of a team
• Ability to manage people
• Good communications skills – verbal and written