Estate Manager at Ralds & Agate

Job Objectives

• Primary objective is to coordinate and maintain estate communal services & maintain customer satisfaction by ensuring all estate communal services are properly coordinated.
• Function as a first responder to all clients’ complaints.
• Supervising and providing day-to-day community support services
• Responsible for taking appropriate remedial actions and ensuring all immediate emergencies requiring skilled maintenance repairs are promptly executed.
• Supervise and manage activities of deployed security teams.

Key Responsibilities

• Required to make daily inspections of properties under our care to ensure they are all maintained properly.
• Formulates and implements preventative maintenance programs for equipment and building maintenance.
• Takes charge of all maintenance issues and ensures responsible backup is available in order to take corrective action as necessary.
• Implements all maintenance and general procurement of materials and parts, schedules installations, and ensures that such repairs are accomplished in a safe and timely manner.
• Reviews and/or inspects work for quality, accuracy, and completeness.
• Ensures compliance with applicable federal and/or state laws, regulations, and/or agency rules, standards and guidelines, etc.
• Monitors and evaluates operations, processes, and/or practices for quality and effectiveness; makes recommendations for improvement.
• Create and manage the maintenance schedule roaster for all managed properties & estates.
• Ensure proper accounting for all Artisan, Janitorial, Supplier related expenses and accountability of budget
• Coordination and Management of all Artisans and suppliers on payroll
• Generate Weekly/Monthly and Quarterly property reports
• Function as ON-SITE Estate Manager
• Interact and liaise with Infrastructure Services Coordinator to maintain uninterrupted service quality
• Manage all on-site development control activities in conjunction with the Development Control Managers
• Function as first-line liaison with Estate Residents Association and coordinate all stakeholder engagements
• Other tasks as assigned.

Educational Qualifications / Experience

• Completion of a Degree in Engineering or Estate Management is preferred or membership of NIEVS but may be substituted by progressive equivalent job experience.
• Minimum experience should be 5 years as an Estate Services Manager of a residential, commercial, or institutional facility.
• Experience should include a well-rounded background and knowledge of generators, water treatment facilities, air conditioning, electrical and plumbing systems, including equipment maintenance and repairs.
• Considerable knowledge and experience of mechanical and electrical systems, plumbing, building and grounds maintenance and, equipment repair.

Skills Required:

• Strong negotiating skills
• Strong planning skills
• Analytic ability and capacity to act under pressure
• Ability to develop long-term plans and programs and evaluate work accomplishments.
• Ability to read and interpret documents such as safety rules, operating instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees.
• Ability to define problems collect data, establish facts, and draw valid conclusions.

Competencies and Requirements:

• Analytical – Collects and researches data; Uses intuition and experience to complement data; Designs workflows and procedures.
• Problem-Solving - Identifies and resolves problems in a timely manner; and develops alternative solutions.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Meets commitments.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Participates in meetings.
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
• Teamwork – Balances team and individual responsibilities; Contributes to building a positive team spirit; Able to build morale and group commitments to goals and objectives.
• Managing People - Includes staff in planning, decision-making, facilitating, and process improvement; Makes self-available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Improves processes, products, and services.
• Business Acumen - Understands business implications of decisions.
• Cost Consciousness - Works within approved budget; Develops and implements cost-saving measures; Contributes to profits and revenue; Conserves organizational resources.
• Strategic Thinking - Develops strategies to achieve organizational goals; Adapts strategy to changing conditions.