Enumeration & New Connections Officer at Nigerian Electricity Supply Corporation (Nigeria) Limited (NESCO)

Purpose of the Job

• Responsible for managing customer enumeration activities and facilitating new service connections, onboarding new customers and all back-office support activities in the department

Key Duties and Responsibilities
The Enumeration and New Connections Officer shall therefore be responsible, but not limited, for the following:

• Conduct comprehensive enumeration exercises to identify and document all customers within the designated service area
• Maintain and update customer databases to ensure accuracy and completeness of information
• Process applications for new service connections, ensuring all required documentation and payments are received
• Coordinate with technical teams to schedule and execute the installation of new connections promptly
• Ensure all enumeration and connection activities adhere to the Nigerian Electricity Regulatory Commission (NERC) guidelines and the Distribution Code
• Collaborate with relevant departments to analyze enumeration data for strategic planning and decision-making
• Collate information on customers application and prepare status report
• Ensure resolution of complaints arising from new connections
• Perform technical feasibility check, customer verification
• Provide feedback and update details from customer premises visit
• Educate potential and dormant customers about the connection process, service offerings, and billing procedures
• Address customer inquiries and resolve issues related to enumeration and new connections
• Identify and report instances of unauthorized connections or energy theft
• Collaborate with the Revenue Protection Unit to implement measures that safeguard the company's revenue
• Prepare periodic report for the attention of the Lead, Project and Planning
• Carry out any other duties as requested by the Lead, Project and Planning

Requirements
Minimum Educational & Professional Qualifications, Experience and Knowledge:

• First Degree (BSc, B.Engr., HND) in Electrical Engineering, or a related field
• Must have 0-3 years of relevant experience
• Professional certification in customer service or project management is an advantage

Attributes and Competencies:

• Knowledge of electricity regulations and policies
• Proficiency in data gathering and analysis
• Knowledge of electric power and distribution network
• Knowledge of the AMI platform
• Proficiency in using customer management and billing systems