Enterprise Support Engineer at Lorache Consulting Limited

Roles and responsibilities

• Provide end-to-end support for Enterprise services in terms of implementation, day-to-day operations and, monitoring and reporting.
• Maintain faster Response time to meet SLA.
• Responsible for preventive & corrective measures to meet network target KPIs.
• Responsible for fault and performance management of network.
• Escalate with other network teams to resolve customer related issues within SLA.
• Coordinate with different departments to ensure timely support & solution to enterprise customers.
• Provides analysis and root cause diagnosis for customer related issue for corrective maintenance.

Qualification Requirements

• Graduate / Diploma in Electronics & Communication or equivalent.
• CCNA Certification.
• Experience: 1 - 2 Years

Knowledge & Skills:

• Working knowledge on Cisco network switches and routers.
• Work experience in ISP / Telecom Domain is an add-on
• In depth knowledge of switching & routing protocols, IP sub-netting, VLAN, VPN, VRRP, ISIS, OSPF, MPLS, STP, Q-in-Q.
• Working knowledge of Cisco switching and routing equipment, SD-WAN, WTTH, FTTH, Point-to
• Point & Point-to-multipoint Radio setup.
• Knowledge of Network monitoring tools such as PRTG, OP Manager.