Engine Field Service Technician - Level II at Cummins Inc.

DESCRIPTION

• We are looking for a talented Engine Field Service Technician - Level II to join our team specializing in Service for our Port Harcourt – Field Service Department in Port Harcourt, Nigeria.

In this role, you will make an impact in the following ways :

• Efficient Repairs: By diagnosing and completing less complex engine repairs on-site, you'll ensure minimal downtime for customers.
• Customer Engagement: Your courteous and professional interactions will enhance customer satisfaction and build strong relationships.
• Proactive Service: Anticipating and promptly addressing customer needs will improve service efficiency and customer trust.
• Technical Expertise: Using specialized tools and following procedures will ensure high-quality repairs and maintenance.
• Preventative Maintenance: Performing scheduled maintenance will help prevent major issues and extend the lifespan of engines and components.
• Issue Escalation: Escalating unresolved problems to more experienced technicians ensures that complex issues are addressed effectively.
• Accurate Documentation: Completing necessary documentation accurately will support warranty claims, quality control, and service records.
• Service Opportunities: Identifying additional service opportunities will help expand business and provide comprehensive solutions to customers.

RESPONSIBILITIES

To be successful in this role you will need the following:

• Strong Diagnostic Skills: Ability to translate customer complaints into effective troubleshooting plans using specialized tools and software, ensuring accurate and efficient repairs.
• Technical Proficiency: Expertise in repairing and maintaining mechanical/electrical products, following guidelines and using the required tools to ensure quality and cost-effective repairs.
• Detailed Documentation: Skill in creating and verifying customer and technical information, capturing specific data, and documenting all work accurately in the service management system.
• Effective Escalation: Capability to obtain and utilize technical issue information, escalate complex problems appropriately, and ensure timely and accurate resolution of service tickets.

QUALIFICATIONS

Education/ Experience:

• Apprentice Trained Engine Technician (Preferred)
• Vocational diploma from relevant technical institution
• BSC/HND in technical related field
• Locally valid driving permit
• Basic level field service work experience
• Intermediate level knowledge of and/or experience with engine products
• Customer service experience