End User Support Engineer at GVA Partners

Job Description
Our client is seeking to hire knowledgeable End User Support Engineers at mid and senior levels.

Responsibilities:

• Responsible for supervising End User Support Engineers and their day to day activities and performance.
• Responsible in mentoring junior End User Support Engineers.
• Responsible for managing incident, request, problem, IMAC and escalation management.
• To provide support in operations in the domain of End User Support.
• Managing incident, request, problem & IMAC
• Support the following technologies: Windows 10, MS Office, Basic LAN /WAN Issues, Wi-Fi Configuration, Application Software Configuration, VOIP Phone, Software installations
• Providing installation, upgrade, configuration, and advanced troubleshooting on computers, peripherals, and communication devices and peripherals.
• Install, support and maintain PC applications in a Windows 10 environment
• Attend and troubleshoot end user tickets/incidents
• Escalate to respective resolver group
• Coordinate between users and resolver groups on P1,P2 and P3 incidents

Requirements:

• Bachelor’s degree in computer science, computer engineering and any other related discipline
• Minimum of 3 years’ experience in a technical support environment
• Possession of strong interpersonal skills
• Advanced troubleshooting skills
• Problem solving skills