End User Support Engineer at Credit Direct Limited

Job Summary

To provide timely and efficient technical support, resolve end-user hardware, software, and application issues, enhance user satisfaction through excellent customer service and proactive solutions, collaborate with IT and product teams to improve services, and ensure compliance with security standards in all technical resolutions.

RESPONSIBILITIES:

• Troubleshoot and resolve technical issues, ensuring minimal disruption to business operation
• Provide technical assistance to end users for hardware, software, and applications
• Manage user accounts, permissions, and system access
• Document and track support issues, ensuring timely resolution
• Ensure compliance with security protocols and data protection regulations
• Ensure compliance with safety and security standards
• Assist with software updates, system upgrades, and new application rollouts.

Requirements

• Bachelors’ degree 
• COMPTIA A+
• CompTIA IT Fundamentals (ITF+)
• 2 years minimum

COMPETENCIES REQUIREMENTS:

Technical:

• Proficiency in hardware installation, configuration, and troubleshooting
• Knowledge of operating systems (e.g., Windows, Linux, macOS)
• Familiarity with networking concepts and equipment (e.g., routers, switches)
• Basic understanding of IT security protocols
• Expertise in supporting common productivity tools
• Monitoring user systems for performance issues

Behavioural:

• Strong communication and interpersonal skills
• Excellent teamwork and collaboration abilities
• Strong customer service orientation
• Adaptability to handle evolving technology and challenges
• Effective time management and multitasking