Job Vacancies at Credit Direct Limited

Job Summary

Responsible for designing, implementing, and maintaining robust security frameworks. Ensuring the safety and integrity of the organization’s cloud infrastructure, CI/CD pipelines, and containerized workloads.

RESPONSIBILITIES:

Security Architecture and Implementation: 

• Design and enforce security controls for AWS environments.
• Integrate security measures into CI/CD pipelines using GitHub Actions.

Cloud and Container Security:

• Manage AWS resources and secure Kubernetes clusters.
• Conduct regular security assessments and vulnerability scans.

Incident Response and Monitoring:

• Develop incident response plans and investigate security events.
• Use monitoring tools to detect and respond to anomalies.

Compliance and Documentation:

• Ensure adherence to regulatory frameworks like ISO 27001 and SOC 2.
• Maintain security documentation and reports for audits.

Requirements

• Bachelor’s degree in computer science, Cybersecurity, or a related field.
• Relevant certifications: AWS Certified Security Specialty, CISSP, or CISM.
• 5+ years in a security engineering role with expertise in cloud environments, CI/CD security, and containerized applications.

COMPETENCIES REQUIREMENTS:

Technical:

• Proficiency in AWS services (e.g., IAM, S3, EC2,Guard Duty, Azure Firewall, AWS WAF, AWS Shield, AWS Security Hub).
• Expertise in Kubernetes security.
• Knowledge of monitoring tools like CloudWatch, ManageEngine, Sentry Prometheus and Grafana.

Behavioural:

• Strong problem-solving and analytical skills
• Effective communication and collaboration
• Proactive and detail-oriented mindset

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Job Summary

To provide timely and efficient technical support, resolve end-user hardware, software, and application issues, enhance user satisfaction through excellent customer service and proactive solutions, collaborate with IT and product teams to improve services, and ensure compliance with security standards in all technical resolutions.

RESPONSIBILITIES:

• Troubleshoot and resolve technical issues, ensuring minimal disruption to business operation
• Provide technical assistance to end users for hardware, software, and applications
• Manage user accounts, permissions, and system access
• Document and track support issues, ensuring timely resolution
• Ensure compliance with security protocols and data protection regulations
• Ensure compliance with safety and security standards
• Assist with software updates, system upgrades, and new application rollouts.

Requirements

• Bachelors’ degree 
• COMPTIA A+
• CompTIA IT Fundamentals (ITF+)
• 2 years minimum

COMPETENCIES REQUIREMENTS:

Technical:

• Proficiency in hardware installation, configuration, and troubleshooting
• Knowledge of operating systems (e.g., Windows, Linux, macOS)
• Familiarity with networking concepts and equipment (e.g., routers, switches)
• Basic understanding of IT security protocols
• Expertise in supporting common productivity tools
• Monitoring user systems for performance issues

Behavioural:

• Strong communication and interpersonal skills
• Excellent teamwork and collaboration abilities
• Strong customer service orientation
• Adaptability to handle evolving technology and challenges
• Effective time management and multitasking

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Job Summary

To provide efficient hardware troubleshooting and support across all business locations. To ensure optimal system functionality and reliability, maintain and upgrade hardware as needed, and contribute to system improvements and innovation.

Job Details

RESPONSIBILITIES:

• Install, configure, and maintain hardware components ranging from work tools to self service to network apparatus
• Diagnose and troubleshoot hardware issues
• Perform regular maintenance and upgrades
• Provide technical support to users
• Maintain hardware inventory and documentation
• Ensure compliance with safety and security standards

Requirements

• Bachelors’ degree 
• COMPTIA A+
• 2 years minimum

COMPETENCIES REQUIREMENTS:

Technical:

• Proficiency in hardware installation, configuration, and troubleshooting
• Knowledge of operating systems (e.g., Windows, Linux, macOS)
• Familiarity with networking concepts and equipment (e.g., routers, switches)
• Basic understanding of IT security protocols

Behavioural:

• Strong communication and interpersonal skills
• Excellent teamwork and collaboration abilities
• Strong customer service orientation
• Adaptability to handle evolving technology and challenges
• Effective time management and multitasking

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Job Summary

The Merchant Onboarding Specialist is responsible for managing all aspects of merchant onboarding, ensuring a seamless experience from documentation to activation and sales enablement. This role involves close collaboration with growth managers, key account teams, and internal stakeholders to track onboarding data, resolve issues, and retain strong relationships with merchants. The ideal candidate will possess excellent organizational, communication, and problem-solving skills to enhance the merchant’s experience and support business growth.

Job Details

Merchant Onboarding & Activation:

• Oversee the completeness of merchant documentation, ensuring compliance with onboarding requirements.
• Register merchants on the designated merchant registration platform and ensure they receive their credentials promptly.
• Follow up to ensure merchants are fully activated and ready to begin sales.

Collaboration & Coordination:

• Work closely with growth managers and key account teams to align on merchant onboarding activities and timelines.
• Liaise with technology and product teams to resolve merchant-related issues promptly.
• Ensure seamless communication between merchants and internal stakeholders to enhance onboarding efficiency.

Data Tracking & Reporting:

• Track and maintain detailed data on merchant onboarding across all channels, from initial registration to activation and sales performance.
• Provide regular updates and insights to the Embedded Finance Lead on onboarding progress and challenges.
• Use onboarding data to identify bottlenecks and recommend process improvements.

Issue Resolution & Support:

• Address and resolve all merchant-related issues during and after boarding, collaborating with the tech and product teams as needed.
• Act as the primary point of contact for merchants during the onboarding process, providing support and guidance.

Merchant Retention & Relationship Management:

• Focus on ensuring merchants have a seamless onboarding experience that fosters long-term engagement.
• Build and maintain strong relationships with merchants to ensure their satisfaction and loyalty.

Requirements

• Bachelor’s degree in business administration, Management, or a related field.
• 2+ years of experience in merchant onboarding, account management, operations management or customer service roles.
• Excellent organizational skills and attention to detail for managing documentation and tracking data.
• Strong interpersonal and communication skills for engaging with merchants and internal teams.
• Problem-solving mindset with the ability to address and resolve issues efficiently.
• Proficiency in using onboarding and CRM platforms to track merchant activities.
• Proficiency in data analysis tools such as Excel
• Ability to work collaboratively in a fast-paced environment.