EED Collections Specialist - HMG at Husk Power Systems

Role Summary

• We are seeking a Collections Specialist to join the growing team in Nigeria. We are looking for a competent Collection Specialist to contact clients and collect outstanding payments.
• You will strike a balance between maintaining trustful relationships, and ensuring timely payments.
• You will be the key person owning the recollection portfolio and deliver on targets of on-time and accurate collections.
• The Collection Specialist will work with the EED business to ensure that repayments are done in a timely manner. Our Collection Specialist should exhibit professionalism and trustworthiness.
• You should have excellent communication and negotiation skills, as well as an ability to work independently.
• This position provides the opportunity to join a growing team that is changing the face of rural electrification in many countries in Asia and Africa, including India, Tanzania, Nigeria etc.

Key Responsibilities
General:

• Repayments and Collections Management.
• Monitoring accounts to identify overdue payments.
• Finding and contacting debtors to arrange debt payoffs.
• Keeping accurate records and reporting on collection activity.
• Notifying customers whose payments are due.
• Proactively notifying customers ahead of their due payment date.
• Sharing weekly and monthly collections report with the Head of EED business.

Collections Management and Administration:

• Design and implement SOP to maximise collections.
• Maintain and continuously update customer data on outstanding, overdue and delinquent accounts.
• Work with sales, CRM and accounts to maintain multi-touch approach to collection.
• Design and implement incentive campaigns and other strategies to improve collections.
• Monitor accounts to identify outstanding debts.
• Investigate historical data for each debt.
• Find and contact clients to ask about their overdue payments
• Take actions to encourage timely debt payments
• Take ownership of the collection’s agents.
• Update account status records and collection efforts.
• Report on collection activity and accounts receivable status.
• Implement communication channels such as automated SMSs and phone calls to improve collection.
• Ensure Husk’s customer first principles are followed while dealing with customers.

Qualifications
Does this Sound Like You?

• Graduate from a leading institution with a related Degree in Social Sciences, Humanities or Sciences.
• Post-graduate Degree and/or related professional qualifications from relevant bodies; a plus.
• 2 years plus experience in collections and credit management preferably in the field of Renewable Energy (Solar/ Biomass)
• Experience renewable energy and managing customer relationship
• A clearly defined strategic thought process and a continuous improvement mindset with excellent problem-solving skills
• This position requires a warm and friendly character, critical thinking and the ability to provide solutions to the benefit of the company, and projects.
• Previously worked in a contact center
• Lead by example and offer support/co-ordination to company workflow.
• Operationally focused; detailed oriented but able to grasp big picture
• Excellent skills with MS Excel, MS Word and MS PowerPoint
• Business level fluency in major Nigerian languages, a plus
• Dependability, attention to detail, cooperation, stress tolerance, concern for others, initiative, leadership, self-control, and independence are the desired pre-requisites.

General Skills & Attributes:

• Proven experience as a Collection Specialist or similar role (must have been in a customer facing role in the past)
• Familiarity with laws related to debt collection.
• Working knowledge of MS Office and databases.
• Comfortable working with targets.
• Comfortable working with and managing peers.
• Patience and ability to manage stress.
• Excellent communication skills (written and oral).
• Skilled in negotiation.
• Problem-solving skills.
• Ability to multi-task and work within a fast-paced environment.
• The ability to evaluate and convey complex information to others in an effective manner through concise communication skills and clear presentation skills in both verbal and written contexts.
• Should possess requisite skill sets- active listening, speaking, reading, comprehension, critical thinking, performance monitoring, time management, people management, material resource management, judgment and decision making, teaching, coaching, and social awareness.

Physical Demands:

• Have full range of mobility in upper and lower body
• Could work in outdoor weather conditions at certain times
• Have adequate visual and hearing acuity to follow instructions; and determine accuracy of the work assigned
• Ability to work in rural, peri-urban locations as required