Ecommerce Telesales Representative at Capsgain Solutions

Are you a skilled salesperson who can convince customers and close sales over the phone? We are currently seeking passionate individuals with a flair for sales and marketing to join our telesales team in Ojodu Berger, Lagos. As a Telesales Representative, you will be responsible for making outbound calls to potential customers and convincing them about our products.

Key Responsibilities:

Order Confirmation and Customer Engagement:

• Initiate prompt and friendly contact with customers who have placed orders.
• Confirm the details of their order and delivery preferences.
• Address any questions, concerns, or objections customers may have.

Coordinating Delivery:

• Send customer details to the delivery team for order dispatch.
• Follow up with the delivery agent and the customer via phone to ensure a swift and accurate delivery.
• Ensure the successful completion of each delivery.
• Report the delivery status and details promptly to the relevant teams.

Qualifications:

• Excellent communication and interpersonal skills.
• Excellent sales skills
• Customer-centric mindset with a passion for providing outstanding service.
• Strong problem-solving abilities and a positive attitude.
• Ability to effectively address customer concerns and objections.
• Prior customer service or sales experience is a plus, expecially in an E-commerce setting