E-commerce Project Manager at Dragnet Nigeria

Responsibilities

• Assume all responsibility and accountability for the day-to-day e-commerce operations by effectively managing Leads and Associates
• Work with direct reports to execute the accurate processing of e-commerce orders
• Oversee inventory levels to ensure they meet customer demand
• Directly manage applicable controllable expenses and identify opportunities to increase contributions and partner with the Store Manager to create and execute an action plan to capitalize on opportunities
• Regularly communicate with Store Leader to discuss strengths, opportunities, and trends in business
• Achieve the e-commerce financial performance goals, such as Order Picking Time, Order Dwell Time, Drive Time, Order Defect Rate, and Cost Per Order
• Ensure e-commerce team operates in accordance with company policies and procedures
• Consistently create a positive customer experience with all e-commerce orders
• Escalate more complex customer service issues to the Store Manager

Education and Experience

• 3 to 5 years of experience in e-commerce operations

Skills Required:

• Financial and Business Acumen: Evaluate financial and business indicators and translate data into actionable information to drive results
• Service Focus: Place great emphasis on creating customer loyalty by ensuring the highest value of service is always provided and by delivering on commitments to the customer
• Communication: Provide the information required by others in a concise, direct, and unambiguous way. Strive to ensure that the receiver clearly understands the specifics of the message and are able to listen to, receive, and understand messages conveyed by others
• Process Management: Take a systematic approach in contributing to making the company’s workflow more effective, efficient, and capable of adapting to an ever-changing environment
• Drive Results: Motivate individuals to achieve and exceed goals by establishing accountabilities, clarifying performance expectations, agreeing to high standards and measure, monitor and review performance, and provide timely and relevant feedback
• Team Building: Enable and encourage group members to work together to complete tasks and accomplish goals that individual members could not accomplish alone
• Problem Solving & Decision Quality: Able to use rigorous logic and methods to solve problems with effective solutions.