E-Banking Sales Coordinator at Workforce Group

Reporting Relationships

• Functionally reports to: Head E-Product Sales
• Administratively reports to: Regional Bank Heads and Division Head, E-Banking
• Supervises: N/A

Job objective

• Responsible for developing strategies to build awareness and adoption of Electronic products.

Duties & Responsibilities

• Developing go-to-market strategy and execution for the Bank’s retail and corporate customers in a specified regional Bank.
• Recognizing and providing sales team with the necessary expertise to sell the product at the regions.
• Drive adoption, migration and support for Retail and corporate Solutions – PoS terminals, Payroll/Payment and Collections, Paygate, corporate Online Banking, Online Banking, Instant Banking and Cards Products.
• Partaking in design of customer issues resolution process and follow-up with relevant stakeholders to ensure all customer issues are resolved.
• Continually re-assess the ease of use and effectiveness of electronic service solutions and make recommendations that will enhance efficiencies, and improve the overall customer experience.
• Monitoring of transaction trends to identify when transactions volume and counts are on the decrease and to take actions accordingly.
• Responsible for adopting various means to improve product awareness, capacity building and development among the sales teams at the regional Bank and amongst customers.
• Regularly conduct market research activities to assess customer attitudes to the current product range and new product introductions.
• Hold regular reviews and communication with sales team to provide analytic Information and solicit feedback on how to effectively improve regional E-Banking performance.
• Adhering to and ensure compliance of all business transactions to the set standards of the Bank and Regulatory Authorities.
• Other adhoc activities as may be assigned from time to time by the Division Head of Electronic Banking.

Key Performance Indicators

• Digital Penetration
• Corporate Online Banking Acquisition
• Acquisition On Other Platforms
• Number of Active Platforms
• Number of PoS
• Payment and Collections Transaction Value
• Net E-Banking Income

Requirements

• Bachelor’s degree or HND with a Master’s Degree
• 2 - 5 years working experience in similar role
• A minimum of 2-3 years of experience in consumer-facing technology
• Prior experience in the development or delivery of related Electronic Banking products