Duty Manager (Immediate Resumption) at Class Suites Hotels & Apartments

Responsibilities

• Guest Experience: Act as the main point of contact for guest complaints, offering empathetic solutions and ensuring prompt follow-up.
• Operations Management: Oversee daily hotel functioning, ensuring all areas (lobby, public spaces, guest rooms) meet standards and assisting departments as needed.
• Staff Supervision: Lead, motivate, and support teams (Front Office, Housekeeping, F&B), ensuring proper staffing, training, and adherence to procedures.
• Security & Safety: Implement and enforce safety protocols and manage crisis situations.
• Communication & Reporting: Coordinate with all departments for smooth operations and report to senior management.
• Financials: Handle administrative tasks, financial checks, and potentially assist with budgeting/revenue enhancement. 

Requirements

• Candidates should possess an SSCE qualification.