Duty Manager at Dreams by DV8 Hotel

Responsibilities

• Supervise and coordinate the activities of staff members across different shifts
• Work with management to assess and improve processes and policies
• Uphold and enforce company policies
• Schedule shifts
• Address rule violations committed by guests
• Strengthen security measures
• Assess workflow periodically
• Assign tasks and responsibilities to staff members
• Enhance customer experience and maintain a positive image of the business
• Address operational issues promptly and implement solutions

Requirements

• Proven experience in a supervisory or management role
• Strong leadership and interpersonal skills
• Excellent communication and problem-solving abilities
• Proficiency in using relevant software and technology
• Knowledge of health and safety regulations and protocols
• Flexibility to work various shifts, including weekends and holidays