DSA/Supervisor at Workforce Group

Responsibilities:

• Supervision and Monitoring of POS transaction on all terminals across coverage area.
• Customer Relations Management on issues pertaining to POS.
• Coordinating and ensuring steady usage and Activity on all banks POS machines in merchants’ location.
• Prospecting and Identification of potential customers to be onboarded.
• Acquire and manage new Instore and Open Market merchants.
• Monitor and grow transaction volume and value of assigned merchants.
• Grow monthly active merchants.
• Offer first level support to merchants.
• Provide market/competition feedback on trends and product features.
• Participate in brand awareness drive with marketing team.
• Staff are expected to own smart phones with an active data subscription to be able to share reports via email or WhatsApp in real time.
• Working hours are Mon-Fri- (8:30am-5:30pm with 1hr lunch break) but extra hours a day or on weekends might be required depending on work exigencies.
• Make sure POS are in good conditions for the end users,
• Troubleshoot POS from the back end.

Requirements:

• OND/HND/BSC
• Age: 21-32
• 1-3yrs experience in Sales and/or Key Account Management preferably from FMCG/Fintech sector
• Tech savvy (Office applications and smart phone operation)
• Superb oral and written communication skills