Driver Welfare Manager - Ilorin at Max.ng

Welfare Operations

• Supervision of welfare Analyst
• Identifies drivers at risk, and pushes to welfare Analyst to resolve
• Assign drivers to welfare Analysts
• Ensure HMO is updated in line with SLA
• Ensure that accidented driver is getting medical care
• Ensure all newly activated champions are insured within stipulated timeframe
• Organize Welfare Townhalls

Requirements

Compliance

• Responsible for Activation compliance
• Ensure that Champions adhere strictly with all MAX safety protocols
• Responsible for adherence to TAT for emergency response

Relationship Management

• Demonstrate Ambassadorship
• Develop and Maintain a Personal Network with Champions
• Conduct regular need assessments for Champions as well as for MAX
• Help to develop a framework for improving Champion experience

Maintenance/Support

• Ensures that Champions show up for routine maintenance

Report and administration Management

• Ensures that daily activity tracker is updated
• Ensures that end of day report on all metrics is completed

Skills and Abilities

• Strong interpersonal and communication(written and oral) skills
• Strong People Management skill
• Strong Administrative skill
• Employee engagement skill
• Empathetic and approachable
• Objective, understanding and resilient
• Detail oriented
• An ability to prioritise, plan and organise work in a busy environment
• Record/book keeping skills

Required Qualifications

• A degree in related fields, minimum of a HND
• Proven experience working in operations as a lead
• Demonstrated high computer literacy: particularly with programmes in Microsoft Office
• 3 years and above work experience

Benefits

• Competitive pay & benefits
• Health insurance cover
• Flexible work and hybrid working model
• Consistent Learning and Development