Dispatch Rider Manager at MacTay Consulting

Job Summary

• A dispatch manager is responsible for coordinating the smooth dispatch of goods to customers/clients.
• They coordinate the transportation, delivery and loads involved with the dispatching of goods.
• They often work with customers, explaining delivery times and providing updates on the status of orders.
• These professionals work with different departments within an organization to ensure a company's goods reach the customer in time.
• They coordinate teams of drivers, organize riders, and ensure customers receive excellent customer service. The manager works with information technology systems to ensure drivers take the right products to a specific address.

Job Responsibilities
The focus of this role is to coordinate the dispatch and transportation of goods from a warehouse, factory, or location to a customer. Here are some of the main responsibilities:

• Overseeing the dispatch of products on time
• Ensuring that packing and transportation meet a company's quality control.
• Checking dispatch riders follow health and safety guidelines.
• Tracking and locating drivers through the Global Positioning System (GPS)
• Organizing work rotas and staff duties.
• Organizing effective distribution and monitoring orders to check that drivers and riders distribute them on time.
• Recruiting delivery drivers, riders and employees involved in logistics and supply.
• Communicating the estimated time of arrival into the system
• Maintaining business relationships
• Managing absences and taking care of performance
• Ensuring drivers and their vehicles comply with regulations regarding health and safety.
• Using computer systems to check stock levels, transportation costs and the dates and times of deliveries.
• Liaising with vendors, suppliers and customers

Job Requirements

• HND / B.Sc in any related discipline.
• 1 - 3 years work experience.
• Problem-solving abilities, and technical skills, such as computer and software systems knowledge.
• Proximity to location is key.
• IT and tech savvy.
• Problem solving skills.
• Decision making skills.
• Critical thinking skills.
• Excellent Organizational skills.
• Strong Communication and interpersonal skills.
• Customer service skills.
• Leadership skills.
• GPS knowledge-A good knowledge of how GPS works is another valuable skill.

Salary
N70,000 - N100,000 monthly