Dispatch Rider at Drumstix Food and Investment Limited

Job Brief:

Our organization is seeking a friendly and helpful food delivery driver to support our customers. As the newest driver, this person will help us feed as many hungry people as possible — growing customer loyalty through pleasant interactions and excellent service. The ideal candidate will be a great communicator who has a valid driver’s license and is looking for flexibility in the work schedule. The candidate must know how to use Google map and be conversant with Abuja metropolis. 

Objectives of this role:

• Provide excellent customer service and build customer loyalty by delivering food in a timely, cordial manner
• Ensure orders are delivered accurately and in good condition
• Communicate any issues or delays and resolve problems efficiently
• Represent the company with excellence and professionalism by driving safely, exercising good judgment, and treating customers with respect

Responsibilities:

• Manage multiple orders, delivery locations, and customers at the same time
• Deliver orders within an optimal period of time, ensuring freshness of food and respect for customer preferences
• Safely operate a vehicle in all types of weather conditions
• Navigate local streets and highways efficiently using GPS
• Communicate clearly with customers and food service employees, demonstrating an eagerness to work through any issues or points of confusion
• Verify orders before each delivery and maintain a detailed, comprehensive delivery log

Required skills and qualifications:

• Valid driver’s license and clean driving record
• Ability to lift and carry heavy food orders and operate a vehicle for prolonged periods of time
• Strong interpersonal skills, including verbal communication and conflict resolution
• Mindset for organization and attention to details

Preferred skills and qualifications

• Previous delivery or customer service experience in any industry
• Proven track record of succeeding in time-sensitive situations
• Experience in handling cash and giving change
• Familiarity with the local area, including streets, highways, and buildings
• The candidate must possess minimum qualification of SSCE and must be able to write and communicate effectively.