Dispatch Rider at ADDAS Ultimate Limited

Description

• The Dispatch Rider is responsible for the timely and accurate delivery of customer orders, documents, and items from the retail supermarket to various destinations.
• The role ensures excellent customer service, safe handling of goods, adherence to traffic regulations, and proper maintenance of the dispatch motorcycle.

Key Responsibilities
Delivery & Customer Service:

• Deliver customer orders promptly and accurately to designated locations.
• Ensure delivered items are handled with care to avoid damage.
• Provide excellent customer service during deliveries, maintaining a polite and professional demeanor.
• Obtain signatures or proof of delivery from customers as required.

Order Handling & Documentation:

• Review delivery instructions and confirm addresses before setting out.
• Maintain accurate delivery logs and submit them daily.
• Ensure proper documentation of goods before and after delivery.

Vehicle Care & Safety:

• Conduct daily checks on the motorcycle (fuel, brakes, lights, tyres, oil, etc.).
• Report any faults, accidents, or required repairs promptly.
• Ensure the motorcycle is kept clean and in good working condition.
• Strictly adhere to traffic laws and company safety policies.

Store Support:

• Assist the store or warehouse team with packing, sorting, or moving items when not on delivery.
• Support other operational tasks as assigned by the supervisor.

Qualifications & Requirements

• Minimum of SSCE / WAEC certificate.
• Valid rider’s license (compulsory).
• Minimum of 1–2 years’ experience as a dispatch rider, preferably in retail or logistics.
• Good knowledge of road safety regulations.
• Familiarity with routes within the city or coverage area.
• Ability to communicate clearly in English.
• Good customer service and interpersonal skills.
• Honest, reliable, and punctual.