Dispatch Rider at Above Lifestyle

Location: Ikotun, Lagos

Job Summary

• The Dispatch Rider is responsible for the safe, timely, and accurate delivery and pick-up of items, including food orders.
• The role requires good knowledge of road networks, strong customer service, and compliance with traffic and safety regulations.

Key Roles & Responsibilities
Order Delivery:

• Deliver food and drink orders to customers promptly and in excellent condition.
• Ensure correct packaging and that items match the customer's order.
• Follow delivery instructions accurately, including location, timing, or special handling.

Customer Interaction:

• Greet customers politely and professionally during drop-offs.
• Collect cash or POS payments (if applicable) and issue receipts as required.
• Confirm customer satisfaction before leaving delivery location and report any complaints.

Route & Time Management:

• Plan efficient delivery routes to minimize delivery time and fuel use.
• Navigate traffic and weather challenges to ensure timely deliveries.
• Notify the supervisor in case of delivery delays or issues.

Bike Maintenance & Safety:

• Perform daily checks on the motorcycle – tires, brakes, fuel, lights, and engine.
• Keep the dispatch bike clean and ensure all delivery boxes are secure and hygienic.
• Promptly report mechanical problems or accidents to management.

Record Keeping & Reporting:

• Log all deliveries, including time out, destination, time returned, and customer feedback.
• Submit payment records, receipts, and order confirmations to the cashier or supervisor.
• Keep track of fuel consumption and maintenance needs.

Compliance & Professionalism:

• Comply with all road safety regulations and traffic laws.
• Wear the appropriate uniform and safety gear (helmet, gloves, reflective vest).
• Maintain a high level of professionalism, honesty, and discretion when representing the club/restaurant brand.

Requirements

• Valid motorcycle rider’s license and knowledge of local routes.
• Prior experience in food delivery or a related role (preferred).
• Excellent time management and communication skills.
• Neat appearance and strong customer service orientation.
• Ability to work night shifts, weekends, and holidays as needed.