Dispatch Officer at Emerald Business Support Services (EmeraldBSS)

Summary

• The Dispatch Officer is responsible for coordinating, scheduling, and tracking the movement of goods, vehicles, or field staff to ensure timely, safe, and efficient delivery of services or products.

Key Responsibilities

• Schedule and dispatch drivers, riders, or field personnel according to daily operations.
• Monitor deliveries, pickups, and vehicle movement to ensure timelines are met.
• Communicate with drivers and provide real-time instructions or route adjustments.
• Maintain accurate dispatch records, logs, and delivery reports.
• Resolve delivery issues, delays, or emergencies promptly.
• Liaise with customers, warehouse staff, and operations teams.
• Ensure compliance with company policies, safety procedures, and transport regulations.
• Optimize routes to reduce delays, fuel usage, and operational costs.
• Track vehicle performance and report maintenance needs when necessary.

Qualifications & Requirements

• Minimum of SSCE / OND / HND / Bachelor's Degree in any relevant field.
• Previous experience in dispatch, logistics, or transportation is an advantage.
• Good communication and coordination skills.
• Ability to multitask and work under pressure.
• Basic computer knowledge and record-keeping skills.
• Strong time management and attention to detail.
• Knowledge of local routes and traffic patterns is an added advantage.