Dispatch & Delivery Coordinator at FMR AGENCY

Job Summary

• We are seeking a highly organized and proactive Dispatch & Delivery Coordinator to oversee the end-to-end coordination of concrete deliveries for our client, Cemmax.
• The successful candidate will be responsible for managing daily dispatch operations; coordinating with Sales, Production, Quality Control, and Transport teams; ensuring timely deliveries; maintaining accurate documentation; and serving as the primary point of contact for clients throughout the delivery process.

Key Responsibilities

• Receive and coordinate confirmed customer orders from the sales team.
• Develop and manage the daily delivery schedule based on production capacity and fleet availability.
• Update delivery schedules in response to order changes, delays, or cancellations.
• Confirm mix design readiness with the Quality Control team before dispatch.
• Coordinate truck loading and dispatch activities to ensure timely deliveries.
• Brief drivers on delivery schedules, customer locations, safety requirements, and special instructions.
• Monitor truck movements, delivery progress, and turnaround times.
• Coordinate replacement loads where quality or operational issues arise.
• Communicate with customers to confirm delivery schedules and site readiness.
• Monitor deliveries from dispatch through pour completion.
• Resolve delivery-related issues and provide timely updates to clients.
• Escalate critical delivery, quality, or operational concerns to management.
• Serve as the primary contact for delivery-related enquiries.
• Maintain strong relationships with clients through proactive communication.
• Capture customer feedback and communicate improvement opportunities to the Sales and Operations teams.

Qualifications & Experience

• National Diploma (ND), Higher National Diploma (HND), or Bachelor's degree in logistics, supply chain management, business administration, civil engineering, or a related field.
• Minimum of 3 years' experience in dispatch coordination, logistics, fleet operations, or delivery management.
• Experience in the ready-mix concrete, construction, manufacturing, or logistics industry is highly desirable.

Skills & Competencies:

• Strong knowledge of dispatch, logistics, and delivery operations.
• Excellent planning, scheduling, and coordination skills.
• Strong organizational skills with exceptional attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent communication and customer relationship management skills.
• Strong problem-solving and decision-making abilities.
• Proficiency in Microsoft Office applications, particularly Excel.
• Ability to work effectively with cross-functional teams and under pressure.