Director of Operations at Search For Common Ground’s International

Position Summary

The Director of Operations will oversee all operational functions, ensuring the efficiency, compliance, and effectiveness of Search Nigeria’s operations. This role requires a strategic thinker with strong leadership skills, capable of managing procurement, logistics, administration, security, IT, and general office operations to support program implementation. The Director of Operations will work closely with the Country Director, program teams, finance, and HR departments to ensure seamless coordination of activities.

Key Responsibilities

Change Management

• Provide strategic leadership for all operational functions, ensuring alignment with Search’s global policies and donor requirements.
• Develop and implement operational plans, policies, and standard operating procedures (SOPs) to optimize efficiency and effectiveness.
• Ensure operational compliance with national laws, donor regulations, and Search’s internal policies.
• Oversee the management of Search Nigeria’s assets, office facilities, and vehicle fleet.
• Lead procurement planning and execution, ensuring transparency, cost-effectiveness, and compliance with Search and donor policies.
• Oversee contracts and agreements with vendors, service providers, and consultants.
• Supervise logistics and supply chain functions to ensure timely delivery of goods and services to project locations.
• Oversee office management, leases, and maintenance of office equipment and supplies.
• Oversee the Security Focal Point, ensuring implementation of Search’s global security policies.
• Oversee regular assessment of security risks and update security protocols in collaboration with the Global Security Team.
• Oversee implementation of  security briefings and training to staff to ensure their safety and preparedness.
• Ensure the functionality and security of IT infrastructure, coordinating with the IT team for support and upgrades.
• Oversee data protection and compliance with Search’s cybersecurity policies.
• Manage administrative services, including office supplies, travel arrangements, and staff accommodations.
• Lead and mentor the operations team, fostering a culture of excellence, accountability, and continuous improvement.
• Provide training and capacity-building initiatives to enhance staff knowledge of procurement, logistics, security, and compliance procedures.
• Support career development and performance management of operational staff.
• Act as a change accelerator by clearly communicating operational changes, facilitating transitions, and mitigating resistance.
• Lead initiatives that promote agility, adaptability, and readiness for emerging challenges.

Competencies & Skills

• Master’s degree in Business Administration, Logistics, Supply Chain Management, International Development, or a related field.
• At least 8-10 years of progressive experience in operations, logistics, procurement, or administration, preferably in an NGO or international development setting.
• Strong leadership and team management experience, with the ability to coordinate multi-functional teams.
• Experience managing donor-funded projects, particularly those funded by USAID, EU, DFID, or UN agencies.
• Knowledge of security risk management in complex environments.
• Strong financial acumen with experience in budgeting and cost control.
• Excellent written and spoken English; knowledge of Hausa, Yoruba, or Igbo is an advantage.
• Experience working in Nigeria or the West Africa region.
• Familiarity with peacebuilding, humanitarian, or development programs.
• Experience in emergency response and crisis management.
• Strategic Thinking: Ability to align operational functions with programmatic goals.
• Problem-Solving: Quick decision-making and crisis management skills.
• Communication & Negotiation: Strong interpersonal and negotiation skills for managing stakeholders.
• Attention to Detail: Strong analytical and organizational skills.
• Tech-Savviness: Familiarity with procurement and financial management systems.