Digital Strategy Officer at Microcred Group

Reports To: Chief Digital Strategy Officer

Duties and Responsibilities
The selected candidate will support / contribute to:

• Be responsible for handling transaction issue resolutions by Baobab MFB customers, escalating and following through that all transactions are resolved at record time
• Be in charge of the E2E (end to end) process of Baobab Cards delivery to Baobab MFB Branches.
• Be responsible for reporting on specified digital channels used by Baobab customers
• Be responsible for updating workflows and plans for the internal digital transformation process.
• Any other tasks assigned by the supervisor

Required Skills and Experience

• Education: Qualified candidates must have previous qualification from the field of Computer Science or Computer Information Systems or related discipline.
• 1 -2 years working experience
• Male / Femal
• Ability to listen, adapt, persuade and transform;
• Ability to make new and useful ideas work;
• Ability to extract, interpret, analyse data and resolve problems;
• Ability to produce deliverables conforming to the required standard;
• Ability to support a team and team building skills;

Competencies:

• Ability to listen, adapt, persuade and transform;
• Ability to make new and useful ideas work;
• Ability to extract, interpret, analyse data and resolve problems;
• Ability to produce deliverables conforming to the required standard;
• Ability to support a team and team building skills.