Digital Product Manager at Tek Experts

Responsibilities

• Define and implement the digital channels roadmap, including web, mobile apps, chatbots, online banking, and omni-channel solutions
• Partner with enterprise engineering and product teams to ensure scalable and secure channel platforms
• Drive innovation in digital experiences, leveraging AI, personalization, and automation
• Oversee the end-to-end delivery lifecycle for digital channel initiatives, ensuring speed-to-market and quality
• Manage digital front-end platforms, APIs, middleware, and integration layers that enable customer interactions
• Ensure high availability, performance, and security of digital platforms
• Lead channel modernization, including progressive web apps, cloud-native mobile solutions, and micro-frontends
• Collaborate with enterprise teams to maintain consistency and reusability of shared services
• Ensure all digital channels meet compliance, cybersecurity, and data privacy standards
• Implement monitoring, analytics, and reporting frameworks to track channel performance and risks
• Lead and mentor digital engineering teams, fostering a culture of customer-centric engineering, innovation, and agile delivery
• Develop career pathways for digital specialists and ensure skills growth in modern digital technologies
• Act as a bridge between business, product, and engineering teams to deliver high-quality digital solutions
• Collaborate with marketing, operations, and product teams to enhance customer journey
• Leverage customer feedback and analytics to drive continuous improvement in digital channels

Qualifications:

Education

• Bachelor’s degree in Computer Science, Software Engineering, Information Systems, or a related discipline (mandatory)
• Postgraduate qualification (MBA, MSc in Digital Transformation/IT) – advantageous

Experience

• 8–12 years’ experience in software or digital engineering, with at least 3–5 years in a leadership role managing digital platforms
• Proven track record in managing customer-facing digital solutions across mobile, web, and omni-channel
• Experience integrating digital platforms with enterprise systems and API
• Strong background in agile delivery, DevOps practices, and digital product lifecycle management
• Prior experience in financial services, fintech, or large-scale enterprise digital environments is preferred

Preferred Certifications:

• Agile / Scrum Master, SAFe Agilist
• Cloud certifications (AWS, Azure, GCP – preferred)
• UI/UX or digital product certifications – advantageous

Core Skills & Competencies

• Strong technical expertise in digital platforms, mobile/web development frameworks, APIs, and DevOps
• Deep understanding of customer experience, UI/UX, and digital adoption trends
• Excellent leadership, stakeholder engagement, and communication skills
• Ability to balance speed-to-market with security, compliance, and enterprise standards.