Digital Field Officer (Mushin) at Alan & Grant

Job Description

• Our client is an open commerce platform connecting brands, distributors, and retailers/wholesalers to facilitate seamless transactions and ensure rapid inventory turnover.

Job Summary

• The Digital Field Officer is responsible for implementing and managing digital initiatives in the field to support organizational goals. This role involves overseeing digital projects, coordinating with stakeholders, and ensuring that digital tools and technologies are effectively utilized to improve operational efficiency and impact.

Key Responsibilities

• Identify and recruit potential distributors and merchants in assigned areas
• Assist distributors and merchants in completing know your customer (KYC) requirements
• Guide new partners through the Red101 registration process
• Provide training on the Red101 App features and benefits
• Verify submitted KYC documents for accuracy and completeness
• Follow up on any incomplete or pending KYC submissions
• Encourage consistent usage of the Red101 App for digital transactions
• Troubleshoot and resolve any issues merchants face while using the app
• Daily visits to onboard new merchants/distributors
• Daily visits to already onboarded merchants/distributors
• Provide weekly progress reports to the Regional Digital Sales Specialist

Requirements

•  Minimum of a Bachelor's Degree or Higher National Diploma (HND) in Business Administration, Marketing, Economics, or Computer Science from any reputable institution
• Minimum of 2 years working experience in the FMCG sector
• Strong analytical, problem-solving, communication and interpersonal skills
• Familiarity with distribution networks, retail operations, and trade marketing in the FMCG space
• Goal-oriented mindset with the ability to meet onboarding and transactional targets
• Technical knowledge of payments, technology, Applications and FMCG SFAs is an added advantage