Desk Nurse at Stresert Services Limited

Job duties and responsibilities:

• Answers the telephone in a timely manner, assists or directs the caller to the appropriate person or department.
• Receives and updates patient information.
• Maintains files in the appropriate order.
• Establishes and maintains accurate patient records and record filing system.
• Accurately completes the registration process in the current computer system.
• Verifies patient’s insurance benefits.
• Processes pre-certifications/authorizations depending on the special requirements of the patient’s insurance company.
• Schedules appointments considering patient needs and utilizing the clinic time efficiently.
• Confirms appointments and maintains a full department schedule.
• Communicates any scheduling problems to the Department Manager.
• Receives cash, checks, and credit card payments and prepares receipts.
• Distributes mail to clinical staff.
• Processes requests for release of information in accordance with the policies set forth by the Medical Record Department.

Requirements and skills

• Experience as a nurse in an HMO
• Excellent knowledge of nursing care methods and procedures
• Excellent knowledge of emergency care
• In-depth knowledge of health and safety guidelines and procedures (sanitation, decontamination etc.) and willingness to follow them at all times
• A team player with excellent communication and interpersonal skills
• Responsible and compassionate
• Outstanding organizational and multi-tasking skills
• Patient with excellent problem-solving skills
• BSc or other diploma from a nursing program
• Nursing license is an advantage
• Good computer skills, especially data entry