Design Program Manager at Chipper Cash

Job Description

• As a design program manager at a fast-growing early-stage company, you will have the opportunity to create massive impact – on the company, on the product, and, most importantly, on the lives and livelihoods of our users.
• We are a small team. You will be encouraged to engage in decision making that will establish the culture of design at Chipper Cash. There will be leadership roles available to early hires as the company continues to expand.
• Enjoy working from home? Coffee-shops? Co-working spaces? Pick any of the above! Our team is fully remote.
• We have a product team culture centered on open-communication, honest feedback, and personal responsibility. You will not be micromanaged.
• The Chipper team is truly global – on a daily basis, you might be interacting with team members in San Francisco, Los Angeles, New York City, London, Brazil, Accra, Lagos, and Nairobi.

The Role

• We don’t care very much about checking boxes, such as “X years of experience” or “Familiarity with X framework” to show that you’re qualified for this role. We're looking for someone who enjoys framing tomorrow's product strategy as much as throwing together a quick prototype to address today's pain points.
• As the first Design Program Manager at Chipper, you'll spend your time guiding process at a team level, and leading high impact projects across a multi-function group of designers and business partners. An ideal team member is interested in fostering growth in both people and process - balancing their time between managing individual designers and prioritizing work across teams.

What You'll Be Doing

• Manage a small group of designers across disciplines and support the next generation of designers around the world.
• Iterate on the Chipper design process to improve business outcomes and increase engagement with the Design team across Chipper.
• Coordinate with design leadership to plan team structure and conduct prioritization exercises to ensure timelines and business objectives are met.
• Keep track of tools being used across the Design team and fill gaps with appropriate solutions.

Our Design Principles

• Designers sit at the intersection of Product Management, Engineering and all other stakeholders within Chipper Cash. From pairing with developers to facilitating cross-team workshops, designers help bring ideas to life.
• Designers are also responsible for incorporating Chipper's design principles into their work. A Chipper experience is:

Above all, Enjoyable:

• Sometimes, this just means getting out of the user's way and getting them to their goal quickly and easily. Other times, what's enjoyable is a product that walks users through a challenging process in a delightful way.

Variable, yet Consistent:

• Chipper delivers products across a variety of markets, cultures and demographics. That means customers come to us with completely different mental models about their money, goals, and expectations. Chipper experiences may have to be adjusted to meet the needs of a market, or alternate use-case. Across these variations, a common look, feel and branding creates consistency - which, in turn, garners trust.

Lean, yet Considered:

• A product doesn't help anyone if it's sitting in a design file or locked in a recurring meeting. A lean design makes forward progress on a problem by focusing on shipping to end-users, instead of on polish or perfection during the design phase. What's already built should inform the next step toward a solution. Designers consider alternatives by quickly driving toward a prototype and using it to gather fast feedback from internal teams and end-users.