Deputy Test Centre Administrator, Abuja at IDP Education Ltd

Key Responsibilities

Customer Service

• Deliver exceptional customer service, ensuring a positive experience for every test candidate.
• Foster a culturally sensitive environment among all testing personnel.
• Offer clear, accurate, and comprehensive guidance to all inquiries.
• Efficiently escalate complex issues to the relevant specialist for resolution.

Business Acumen

• Support the effective management of the IELTS testing budget.
• Generate timely and insightful financial and management reports.

Quality Assurance

• Participate in the regular auditing of IELTS test centres to ensure compliance.
• Uphold strict adherence to all IELTS operational procedures and guidelines.
• Support the consistent application of PSN policies and procedures.
• Promptly escalate any identified risk management or security concerns.
• Ensure the timely and accurate processing of invoices.

Operations Management

• Support the Test Centre Administrator in the following key areas:
• Supervising the efficient and secure delivery of IELTS testing.
• Preparing comprehensive financial and statistical reports.
• Conducting thorough internal audits to maintain quality standards.
• Administering the Clerical Marker monitoring program effectively.
• Managing project timelines and deliverables to successful completion.
• Providing guidance and supervision to invigilators.
• Identifying and implementing strategies to enhance operational efficiency.

Stakeholder Engagement

• Support the cultivation and management of key stakeholder relationships.
• Build and maintain strong, collaborative relationships with relevant parties.

Project And Service Enhancement

• Contribute to projects initiated by IELTS Partner Working Groups.
• Assist in the preparation of detailed and informative management reports.
• Participate in the review and enhancement of IELTS manuals and promotional materials.

Test Day Operations

• Exam Venue Preparation: Meticulously prepare test venues, materials, and invigilator resources, including comprehensive training and documentation.
• Exam Commencement: Thoroughly brief invigilators, manage candidate flow efficiently, and ensure the secure handling and registration of all materials.
• During Examination: Oversee the smooth administration of the test, effectively manage any incidents that arise, and accurately record candidate attendance.
• Exam Conclusion: Supervise the secure collection of test materials, conduct a thorough inventory, manage candidate departure, and oversee the completion of staff timesheets.
• Post-Examination Procedures: Organize the secure handling, appropriate destruction (where applicable), and efficient processing for marking of all test materials.

Qualifications And Competencies

• Bachelor's degree or equivalent educational qualification.
• Demonstrable work experience in administration and business support roles.
• Fluency in spoken and written English.

Competencies

• Strong administrative and organizational capabilities.
• Exceptional communication skills, with the ability to interact effectively with diverse stakeholders (students, parents, institution representatives, colleagues, etc.).
• A customer-centric approach and a genuine commitment to delivering outstanding service.
• Proven ability to proactively identify, analyze, and resolve problems effectively.
• Sound judgment and decision-making skills, coupled with the ability to act with integrity and in the best interests of IDP.
• Excellent planning and organizational skills, including the capacity to manage multiple competing priorities efficiently.
• Proficient IT skills, including familiarity with the Microsoft Office suite and CRM systems.