Deputy Response Coordinator - Operations at FHI 360

Job Description

• The Deputy Response Coordinator’s of Operations primary responsibilities is to assist the Response Coordinator with the management of all humanitarian activities at the field level.
• Under the supervision of the Response Coordinator, the incumbent will fill a critical role on the response team in country overseeing all program staff and program activities from the field office, as well as program support functions related to the project.
• Based in Maiduguri, this duty station has been designated as an extreme risk and poses a heightened risk or direct threat to personal safety. Applicants should research this location and the associated risks before submitting an application.

Accountabilities

• Oversee on-site humanitarian response including management of programs, personnel, logistics, security, fundraising, external representation and transition planning.
• Manage and mentor field staff including technical leads, HR, logistics, grants and administration, finance, monitoring and evaluation, and others at the field level to create a strong foundation for emergency programming.
• Lead, oversee and coordinate field assessments of emergency needs and develop a response strategy in collaboration with host country government, the UN system, other humanitarian organizations and the Crisis Response Team (CRT), as well as Regional and Country management teams as appropriate.
• Design, develop, resource (people and funds) and implement emergency response programs that meet the near and longer-term program objectives needs of an affected community.
• Oversee quality and consistency of programs through on-site monitoring to ensure and enhance program effectiveness and quality.
• Advocate with and/or advise peer agencies, local governments, donors and other stakeholders to influence responses to promote delivery of inclusive and high-quality humanitarian services.
• Oversee and ensure compliance with FHI 360 policy, procedures and practices throughout the program; recommend country or emergency specific policy/procedures as required.
• Coordinate with country office (if applicable) and HQ to troubleshoot any issues; make recommendations for corrective actions.
• Conducts analysis of program implementation to identify areas for improvement and propose appropriate technical strategy and guidelines.
• Provides leadership and team building.

Problem Solving & Impact:

• Works on problems of diverse scope that require analysis or interpretation of various factors.
• Exercises judgment within selecting methods and techniques to determine appropriate action.
• Builds productive working relationships with internal and external staff.
• Decision may affect a work unit or area within a department.

Supervision Given/Received:

• Receives methods and procedures on new projects and assignments.
• May provide guidance to other lower level personnel.
• Typically reports to a Crisis Response Coordinator, Director or Country Director.

Job Requirements
Education:

• Bachelor's Degree or its International Equivalent - Economics, Education, Environment, Health, Human Development, Information Science, International Development, Social Sciences or Related Field.
• Master or other Advanced Degree preferred.
• Certification and/or Degree in logistics and/or supply-chain management preferred.

Experience:

• Typically requires 5 - 8 years leading complex on-site emergency response projects and/or programs; including 3 - 4 years of project management and/or emergency response experience
• Experience establishing startup operations/projects in new countries preferred.
• Proficiency with database management software and on-line search tools required.
• Has sensitivity to cultural diversity and understanding of the political, contextual, and ethical issues in assigned areas.
• Articulate and professional and able to communicate in a clear, positive fashion with clients and staff.
• Prior work experience in a non-governmental organization (NGO), government agency, or private company of progressive program management experience in humanitarian assistance or related industry experience in a relevant technical area.

Applied Knowledge & Skills:

• Knowledge and application of Core Humanitarian Standards (CHS) and Sphere standards and Red Cross/NGO Code of Conduct.
• Experience working with Office of US Foreign Disaster (OFDA) and US Department of State Bureau of Population, Refugees, and Migration (State/PRM) preferred.
• Certification in project management preferred. 
• Demonstrated experience in multi-sector project management and implementation. 
• Demonstrated work planning and scheduling, staff development and capacity building experience. 
• Demonstrated experience in leading and managing complex projects that are strategic in nature and national/international in scope. 
• Must be able to read, write, and speak fluent English; French or Arabic skills advantageous.
• Experience operating in insecure environments.
• Must be able to read, write, and speak fluent English.

Typical Physical Demands:

• Ability to spend long hours looking at computer screen and doing repetitive work on a keyboard.
• Ability to sit or stand for extended periods of time.
• Ability to lift/move up to 50 lbs.
• Ability to travel to remote field site locations that lack basic essentials.
• Candidate must be in good physical condition and understand that medical care is not readily available at duty station.

Technology to be Used:

• Computer/Laptop, Microsoft applications (i.e., Office 365, SharePoint, Skype/Zoom/Teams), cell phone/mobile technology, and standard office equipment.

Travel Requirements:

• Greater than 25% throughout NE Nigeria.

Remuneration

• FHI 360 fosters the strength and health of its workforce through a competitive benefits package, professional development and policies and programs that support a healthy work/life balance. Join our global workforce to make a positive difference for others - and yourself.