Delivery Validation & Scheduling Coordinator at Dangote

JOB PURPOSE / SUMMARY

To act as the gatekeeper for all incoming delivery requests, validating each "call-off" against all prerequisites before certifying it as ready for scheduling. This role ensures the integrity and accuracy of the entire scheduling process.

DUTIES AND RESPONSIBILTIES

• Receive, log, and acknowledge all customer delivery "call-off" requests submitted via the company’s application.
• Verify that all conditions for each request are met, including station ullage confirmation, clear account status, and correct application of any rolling balances.
• Proactively engage with customers or the commercial team to resolve any unmet conditions, ensuring orders do not get stuck in the system.
• Serve as the first point of contact for resolving discrepancies related to order quantities or product balances.
• Communicate the final, validated list of "ready-to-schedule" call-offs to the Scheduling Team.

Key Interfaces:

Internal: Distribution Planning Team, Scheduling Team, Customer Success (all levels).

External: Customers.

QUALIFICATIONS

• BSc in Business Administration, Logistics, or a related field.
• 2-4 years of experience in order management, customer service, or logistics coordination.
• High attention to detail and a methodical approach to processes.
• Strong problem-solving skills and the ability to communicate clearly and professionally with customers.
• Proficiency in ERP and CRM systems.