Debt Recovery Officer at Cedarcrest Hospitals

Job Code: #F00002

The Role

• Reporting to the Admissions and Billings Manager, the Debt Recovery Officer will be responsible for contacting debtors and claiming outstanding debts.
• They will also be charged with keeping track of assigned patients accounts and identifying outstanding debts, as well as planning and implementing a course of action to recover outstanding payments.
• The Debt Recovery Officer will also be required to locate debtors to inquire of their payment status, and recover monies owed in as little time as possible.
• These debts will be related to health care, including hospitalizations, surgeries, and routine check-ups.

Responsibilities

• Keep track of assigned accounts to identify outstanding debts
• Plan course of action to recover outstanding payments
• Locate and contact debtors to inquire of their payment status
• Negotiate payoff deadlines or payment plans
• Handle questions or complaints
• Investigate and resolve discrepancies
• Create trust relationships with debtors when possible to avoid future issues
• Update account status and database regularly
• Alert superiors of debtors unwilling or unable to pay when necessary
• Comply with requirements when legal action is unavoidable
• Following up with clients on previous payment arrangements.
• Locating and establishing contact with debtors.
• Maintaining accurate, up-to-date customer account information.
• When necessary liaising with solicitors and bailiffs.
• Negotiating settlements with clients.
• Taking ownership of debt collection cases.
• Maintaining appropriate and comprehensive records of all customer discussions.

Qualifications

• 2-5 years of experience as Debt Recovery Officer in a hospital, bank, or related field
• Bachelor's Degree in Business, Finance, Healthcare, or Related Field.
• Adheres to laws and confidentiality guidelines
• Proficient in MS Office especially Excel;
• Excellent Math Skills
• Apt in negotiation and persuasion skills, and ability to be polite and compassionate without lacking confidence.

Special Conditions

• Employment is contingent on passing a medical screening conducted by the hospital
• The employee will be subject to various testing including but not limited to drug and medical testing throughout the tenure of their employment
• Knowledge of workflow processes.