Debt Recovery Agent at Mwanga

Job Description

• Manages recovery of overdue loan
• Contacting customers daily/weekly and informing them of their overdue loans.
• Following up with customers daily/weekly on previous payment redemption date
• Advising customers on the best payment options and negotiating suitable payment plans.
• Thoroughly understands assigned portfolio and product
• Responding to customer queries and escalating accordingly
• Maintaining accurate, up-to-date customer account information
• Reporting accurate customers feedback daily/weekly

Requirement/Specification

• Minimum Qualification: OND/HND/ B.Sc
• Minimum of 2 years as loan recovery agent will be an added advantage
• Strong Written, Communication and Negotiation Skills.
• Experience in business loan collection will be an added advantage
• Previous experience with a micro-finance bank will be an added advantage
• Agile, Teachable and willing to learn
• Ability to collaborate with a team in a fast-paced environment.
• Attention to detail and strong Listening skills
• Persuasive, sales/marketing and analytical skills will be an added advantage