Day Concierge at Foteino Talento

Role Summary

• We are looking for a day concierge who is keen, focused and service driven to join a luxury residential building in Lagos. Ideally, with a background of working in hotels or related service industry, although training will be given.
• The ideal candidate will be a smart and trustworthy individual able to provide customers with a warm greeting and handle all incoming requests.
• The goal is to contribute to an overall pleasant customer experience to increase our reputation and ensure sustainable growth. Working Shiftpattern - 7 days a week. Monday to Friday. Saturday& Sunday.

Key Responsibilities

• Meet and greet all visitors with a professional, helpful attitude.
• Provides courteous, efficient, and flexible service to the residents.
• Be able to give a clear and concise handover at the end of the shift, highlighting any events that may have occurred and forthcoming events.
• Provides information regarding area, including directions, attractions, shopping, nightlife, or recreational opportunities.
• Arranges sightseeing and other tours.
• Acquires tickets to special events or makes reservations for clients at a variety of venues, including for dinner, recreation times (e.g., golf or tennis), or spa treatments.
• Runs appropriate errands for guests and picks up or delivers a variety of items.
• Provides a variety of business services such as shipping packages and assisting with printing needs.
• Receives, stores, and/or delivers mail and luggage.
• Acquires daily care items such as toiletries, for guests and patrons.
• Plans and schedules special events, parties, or meetings.
• Fulfills unusual requests such as arranging for adventure experiences such as hot air balloon rides, coordinating special moments for guests, and searching for hard-to-find items.
• Arranges for interpreters or translators when needed.
• Develops and maintains service relationships to fulfill the needs of patrons, customers, guests, or employees.
• Performs other related duties as assigned.

Qualifications

• Candidates should possess a Bachelor's Degree qualification.
• At least 1 year work experience.

Competencies / Skills:

• Excellent verbal and written communication skills.
• Proficient in Microsoft Office Suite or related software.
• Excellent problem-solving and critical thinking skills.
• Must have a positive attitude with the ability to remain flexible and patient.
• Excellent organizational and multitasking skills.
• Excellent administrative skills.
• Pay close attention to detail.
• Strong decision-making skills.
• Time management skills.