Data Analyst at MacTay Consulting

Role Purpose: 

Responsible for setting up, monitoring, and managing the prepaid meters database with a view to maintaining an accurate database. 

Role Accountabilities: 

• Review and process energy adjustments after necessary approvals. 

• Monthly reconciliation of total energy adjustment. 

• Review reconciliation documents from the Business Units for set up of prepaid accounts on the AMI Platform and Ultima. 

• Set up of all new Prepaid accounts (CIS & Ultima) on the vending platforms according to set guidelines. 

• Responsible for analyzing and interpreting customer complaints by using statistical techniques and collected database to resolve it.  

• Develop and implement data collection to reduce errors and optimize efficiency.  

• Evaluate and spread customers’ arrears when the requests are sent from business units.  

• NMD Database maintenance. 

• Responsible for handling customer vending-related issues on the PPM platform. 

• Troubleshoot and resolve offline customers’ profile-related issues. 

• Daily installation quality checks and certification reports. 

• Ensuring compliance with set installation standards by tracking installation progress on a feeder and DT basis.  

• Comply with Quality Management System / Occupation Health & Safety requirements including objectives and applicable regulations relating to assigned jobs. 

• Assist in carrying out any other duties as requested by the Unit Head and Head of Department. 

Minimum Requirement: 

• First degree in social science.  

• Requires 2 - 4 years post qualification experience 

Skills & Competencies: 

Technical Competencies: 

• Electricity Regulations and Policies. 

• Data Gathering and Analysis. 

• Customer Focus. 

• Customer Support. 

• Payment Solutions/ Strategy. 

• Non-Maximum Demand Meter Reading. 

• Non-Maximum Demand (NMD) Management. 

• Energy Loss Reduction Techniques Management 

Behavioral Competencies: 

• Communication and Interpersonal Relations. 

• Supervisory/Managerial Skills. 

• Problem Solving and Decision Making. 

• Managing Resources. 

• Business Focus