Data Administrator at Nigerian Red Cross Society

 JOB PURPOSE

Provide technical and data management support to the Restoring Family Links (RFL) services domiciled in the protection department. The Data Administrator (DA) reports to the Assistant Coordinator RFL, based in the Nigerian Red Cross (NRCS) national headquarters in Abuja.

JOB DUTIES AND RESPONSIBILITIES

Data Management and FLA

• Download cases shared by other National Societies (NSs) and ensures action is taken accordingly.
• Actively lead and participate to the implementation of the case management system named FLANSWERS.
• Coordinates and performs data entry into the FLANSWERS solution for Nigeria following the regulations for the new cases and ensure the retroactive data entry of the old cases.
• Checks the relevance and quality of the data collected and input. Provide support to the RFL team / RFL Focal points and RFL Volunteers for corrections where necessary.
• Ensures the individual filing of cases according to set criteria and instructions from the Assistant Coordinator.
• Ensures close follow-up of individual files and reminds/advises the team on when an action/follow-up is required.
• Digitalizes and labels all case-related documents received by the Nigerian red cross.
• Guarantees the protection and security of individuals’ personal data.
• Asks for the necessary additional information in order to increase the chances of successful tracing.
• Sends out institutional documents, provides statistics, analysis and prepares internal reports on need’s basis.
• Sets data-entry procedures, data control procedures and participates in reviews of working procedures, including forms.
• Trains and provides support to other colleagues of the RFL Service on FLA, data entry procedures and management of data.
• Supports the Assistant RFL Coordinator for reporting and general administrative tasks, as required in relation to data management. 
• Ensures that the cases are received and sent using secure file exchange ASPERA.
• Performs regular data controls in FLA to ensure data quality and integrity.
• Using interoperability function, exports and imports cases to/from Prot6 and FLA databases of ICRC delegations and other NSs as per the needs.

Support the RFL Program

• Processes and verifies compliance of the requests addressed to the Nigerian Red Cross in light of the RFL guidelines and tracing procedures of the institution i.e. 
• Participate in key RFL activities as the case maybe.
• Can support sending acknowledgement receipts to other National Societies or enquires who have addressed to the Nigerian Red Cross requests / cases to trace a sought person in Nigeria. 
• Stands ready to accompany the team in the field and participate to operations, under the supervision of the Assistant RFL Coordinator, and as needs require. Can support in receiving RFL beneficiaries / people in need of RFL services at the national headquarters and ensure that cases are treated on time.

Other responsibilities:

• Ensures monthly and quarterly statistical reporting.
• Ensures that all information related to personal data is treated as per RFL Code of Conduct, the NRCS Code of Conduct and Nigeria Data protection regulations.
• Engages directly with the ICRC Data Manager for coordination and to receive technical advice.

QUALIFICATIONS, EXPERIENCE & SKILLS

Education

• Bachelor’s degree in information management, Social Sciences or a related field.

Experience

• Two to three years’ professional experience, including at least two years using and managing computer data.
• Fully conversant with and keen interest in working in Windows environment (Excel, Words, …) and Web tools.
• Experience with use of case management systems.
• Work or volunteering experience within the Red Cross and Red Crescent Movement is an asset.
• Work or volunteering experience in the RFL and migration field is an asset.

Language skills

• Professional command of English, Hausa language an asset

Other skills and values

• Willingness to learn new technology.
• Responsible, possessing good organizational skills, methodical and precise.
• Capacity to work autonomously.
• Good team player.
• Accuracy, reliability and timeliness.
• Analytical skills.
• Communication skills.
• Integrity.
• High sense of discretion in dealing with confidential information.
• Strongly motivated by humanitarian work.
• Flexibility to travel.

BEHAVIOURAL REQUIREMENTS

• The NRCS is committed to the protection of everyone from sexual exploitation and abuse (PSEA) with zero-tolerance policy towards any form of exploitation or abuse. All personnel are expected to adhere strictly to the National Society PSEA policy and code of conduct, which outlines expected conduct and reporting mechanisms. Candidates may be assessed on their understanding and commitment to PSEA during the interview process.
• Embracing cultural diversity 
• Sensitivity to gender issues
• Ability to work in a stressful environment 
• Maintain confidentiality