CXC Agent at International Breweries

The Key Purpose of this role is to maximize sales by taking orders via telephone and or digital channels while providing a link between customers and company.

Key Roles and Responsibilities:

KPIs

• Volume KPIs (Beer, Focused brand, Malt), CIC Productivity KPIs (Plan Adherence, Contactability, Effectiveness, Coverage, Zero Purchase customers)

Take Orders & Promote Products

• Record Orders
• Promote Products in support of the district promotions plan
• Influence Specific district-based volume target.

Handles Customers Queries & Complaints

• Process Customers Complaints
• Minimize full beer returns
• Adhere to Beer Quality standards and procedures.
• Manage Internal customer processes

Work In Teams

• Contribute to Teams and Self development
• Communicate effectively in the workplace

Key Attributes and Competencies:

• Sales Capability
• Clear Communication
• Multilingual
• Salesforce and SAP proficiency
• Excel, PPT, Word proficiency
• Problem Solving/Analytical Thinking
• Adaptability, Process Adherent, Spirited
• Fast Paced, High Pressure, Multiple Stakeholders Management
• Creativity and innovation
• Good interpersonal skills
• High level of energy
• Speaks English and other local dialect
• Verbal ability

Minimum Requirements:

• Good Excel Skills & Experience using Digital Applications
• Minimum of Bachelor Degree in business related field.
• Two or more years in a similar role
• Related Certification is an additional advantage