Customers/ Corporate Services Officer at Alan & Grant

Job Summary

• To interact with customers to provide and process information in response to inquiries, concerns and requests about products and services. To assist customers in finding and purchasing the required merchandise, leveraging the showroom display environment and to encourage customers to purchase products. And also effective and efficient administration of the Showroom including its facilities.

Key Tasks and Responsibilities

Client Services 

• Understand and address customer needs through various channels.
• Recommend and assist in locating the right products.
• Respond promptly to inquiries and resolve complaints.
• Obtain and evaluate relevant information for inquiries and complaints.
• Perform customer verifications and process orders.
• Manage customer accounts and keep records of interactions.

Product Knowledge and Sales:

• Describe product features, benefits, and usage.
• Answer queries regarding products, warranties, and delivery options.
• Provide information on financing, pricing, and special orders.
• Maintain sales records and update pricing information.
• Arrange and display products effectively.

Social Media Management:

• Regularly update and maintain all company social media platforms.
• Utilize social media to drive sales of company products.

Internal Coordination:

• Coordinate with internal departments to drive sales.
• Liaise with business development team to support sales efforts.

Administration:

• Maintain showroom cleanliness and organization.
• Assign and monitor administrative tasks among office staff.
• Implement and enforce office policies and procedures.
• Analyze internal processes and suggest improvements.
• Monitor office supplies inventory and handle acquisitions.
• Ensure a safe and secure working environment.

Human Resources Support:

• Assist HR manager in handling staff issues at the head office.

Requirements

• Possess OND, HND or Bachelor's degree
• Proficiency in Information Technology
• Understanding of customer service and sales principles
• Relevant product knowledge and training
• Experience in retail, customer service, or sales
• Basic understanding of business administration
• Excellent communication and customer service skills
• Patience, adaptability, and initiative
• Strong persuasion abilities
• Ability to handle stress with a high energy level
• Commitment to integrity
• Proficiency in Information Technology and Digital Marketing