Customer Support Specialist at Kashia Limited

What you'll do

• Respond to customer queries across email, live chat, and social channels
• Troubleshoot product issues and escalate what you can't resolve
• Keep the help centre and canned responses accurate and current
• Log recurring issues and feed patterns back to product
• Hit response and resolution time targets consistently

What we're looking for

• 1+ year in a customer-facing support role
• Excellent written English — clear, warm, and correct
• Comfortable with support tools like Intercom, Zendesk, or Freshdesk
• Able to work shifts with weekend rotation
• Calm under pressure

Nice to have

• Fintech or SaaS support experience
• A second language (French, Portuguese, or Swahili)
• Some technical troubleshooting background