Jobs Career Advice Signup

Send this job to a friend


Did you notice an error or suspect this job is scam? Tell us.

  • Posted: Jan 30, 2023
    Deadline: Not specified
  • A family-owned company, bioMérieux has grown to become a world leader in the field of in vitro diagnostics. For almost 60 years and across the world, we have imagined and developed innovative diagnostics solutions to improve public health. Today, our teams are spread across 45 countries and serve 160 countries with the support of a large distribution ...
    Read more about this company


    Customer Support Specialist- Africa

    What will be your responsibilities within bioMérieux?

    • Define & drive the Service Contract Sales strategy to ensure growth and profitability for bioMérieux Africa and meet the defined annual service budget
    • Conduct market studies in order to position the Service Contract offer in line with customer needs, regulatory & legal processes in different markets
    • Ensure conformity with quality standards by driving QCV & PM kit order management as well as spare part order management
    • Provide monthly reports on Service budget achievement for each region
    • Liaise with local and international teams to ensure swift resolution of distributor and end-customer complaints within the defined SLAs
    • Enhance the remote resolution rate by driving the implementation of remote customer support tools across Africa regions to ensure efficiency in complaint resolution
    • Ensure frequent customer visits across the region to understand emerging customer requirements and build relationships with distributors and customers alike
    • Liaise with local Africa teams to drive the software upgrade & PC/OS Obsolescence strategy & ensure operational efficiency of the Africa Installed Base & accuracy of diagnostics.
    • Co-ordinate local and international product trainings for bioMérieux Africa service teams and distributor service teams
    • Liaise with local and global teams towards successful implementation of Customer Support platforms such as CRM, Support Centres and customer self-service tools
    • Co-ordinate customer satisfaction surveys in liaison with regional Customer Service Managers and manage customer feedback towards service enhancement
    • Support implementation of various Customer Experience strategies to enhance service delivery in Africa


    • Holder of Bachelor’s Degree in Biomedical Engineering, Medical Technology and/or Medical Science field
    • 3+ Years’ experience in the IVD / Medical / Bio-Medical Science industry
    • Good knowledge of the laboratory environment
    • Minimum 3 years’ experience in Sales, Marketing and or Customer Experience
    • Experience in dealing with customers on an international scale (Africa)
    • Experience in working with distributors and end-customers
    • Proficiency in the French language will be an added advantage
    • Skills and Qualifications:

    • Sales results oriented with good negotiation skills and a proven track record in upselling & cross-selling products & services
    • Superior verbal and written communication skills, with an ability for tact and diplomacy
    • Ability to work in a matrix environment with cross-cultural flexibility
    • Proven track record in facilitating for customer satisfaction & management of customer queries & complaints
    • Proficiency in MS Excel & data analysis
    • Excellent interpersonal, multi-tasking and time-management skills
    • Ability to work with diverse teams as a team player
    • Outgoing personality and demonstrated passion for customers

    Method of Application

    Interested and qualified? Go to bioMérieux on to apply

    Build your CV for free. Download in different templates.

  • Send your application

    View All Vacancies at bioMérieux Back To Home

Subscribe to Job Alert


Join our happy subscribers

Send your application through

GmailGmail YahoomailYahoomail