Customer Support Representatives at MyJobMag Limited

A digital platform client is looking for Customer Support Representatives to join their team, providing excellent customer service for transactions in various cryptocurrencies and gift cards.

Expertise Level: Open to candidates with junior-level experience.

Work Schedule: Shifts with the ability to work night and weekend shifts when required

Work Arrangement: Fully report to the office location in Lekki, Lagos

Salary: ₦150,000 per month

Responsibilities:

• Attend to customer complaints and questions
• Provide support concerning transactions
• Educate customers about products and services
• Investigate and resolve payment disputes promptly
• Resolve customer payment issues in a timely manner
• Follow up to ensure issue resolution
• Identify customer needs and guide them in using specific features

Requirements:

• Ability to multitask and manage time effectively in a fast-paced environment
• Excellent communication and interpersonal skills
• Patience in handling tough cases
• Ability to work under limited supervision
• Willingness to work night and weekend shifts
• Computer literacy with an average typing speed
• Proficiency in using spreadsheets is a plus
• Proximity to the undisclosed office location in Lekki, Lagos

This is not a remote job.