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  • Posted: Jun 18, 2021
    Deadline: Not specified

  • Read more about this company


    Customer Support Representative

    Job Description

    • You’ll be the go to person for delivering an outstanding customer experience, this will include a mix of user operations, support, relationship building and outreach.

    Job Responsibilities
    Here are some things you’ll do on the job:

    • Answer questions over chat, email, and telephone, social media
    • Teach customers how to use our product (onsite, through written content, webinars etc)
    • Translate customer needs into prioritized product development
    • Deal with member support queries
    • Review companies that are signing up
    • Create and sustain great relationships with the companies and business owners we’re serving
    • Work with engineering and product to squash bugs and improve the user experience
    • You’ll need to understand how our product works in detail. Banks have a lot of moving pieces, so this is harder than it might seem.
    • You’ll also need to be good with words and extremely competent.

    Job Requirements

    • Minimum Bachelor's Degree and /or 3+ years in customer success role.
    • Consistently exercise empathy.
    • Have a strong product sense.
    • Communicate ideas clearly across teams.
    • Be comfortable learning about companies with complex, technical products.
    • Enjoy thinking about how to automate as much of your job as possible.
    • Have strong organizational skills.
    • Stay calm and collected while working on ten things at once.
    • Feel confident talking with entrepreneurs who excel in their fields in person, over chat, or on the phone.
    • Use creativity while working within difficult constraints.
    • Show kindness in the face of unpleasantness (our customers generally are really great, but they can get passionate when it comes to their businesses).

    Method of Application

    Interested and qualified? Go to Prospa Inc on to apply

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

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