Customer Support Representative at Prospa Inc

Job Description

• You’ll be the go to person for delivering an outstanding customer experience, this will include a mix of user operations, support, relationship building and outreach.

Job Responsibilities
Here are some things you’ll do on the job:

• Answer questions over chat, email, and telephone, social media
• Teach customers how to use our product (onsite, through written content, webinars etc)
• Translate customer needs into prioritized product development
• Deal with member support queries
• Review companies that are signing up
• Create and sustain great relationships with the companies and business owners we’re serving
• Work with engineering and product to squash bugs and improve the user experience
• You’ll need to understand how our product works in detail. Banks have a lot of moving pieces, so this is harder than it might seem.
• You’ll also need to be good with words and extremely competent.

Job Requirements
Experience:

• Minimum Bachelor's Degree and /or 3+ years in customer success role.
• Consistently exercise empathy.
• Have a strong product sense.
• Communicate ideas clearly across teams.
• Be comfortable learning about companies with complex, technical products.
• Enjoy thinking about how to automate as much of your job as possible.
• Have strong organizational skills.
• Stay calm and collected while working on ten things at once.
• Feel confident talking with entrepreneurs who excel in their fields in person, over chat, or on the phone.
• Use creativity while working within difficult constraints.
• Show kindness in the face of unpleasantness (our customers generally are really great, but they can get passionate when it comes to their businesses).