Customer Support Representative at LemFi (Formerly Lemonade Finance)

Job Description

• We are looking for energetic and dedicated Customer Support team members who have a passion for delivering world-class service to customers. If you are interested in joining a fast-paced dynamic team, you will be the first point of contact for customers who want to get the most out of their service.
• Since you will be representing a global brand, a positive attitude and a bubbly personality are a must-have!
• This is a full-time position. Team members must be available to work (40 hours per week) on a 24-hour rotational work schedule with varying 9-hour shifts from Mondays to Sundays.
• This does not exclude weekends and holidays.

You Will

• Assist and troubleshoot with customers via email while maintaining the highest level of courtesy and professionalism.
• Escalate positive outcomes and issues to the team using appropriate channels and be able to work on multiple platforms at once.
• Interact with other team members to improve service quality
• Attend weekly meetings and participate actively to ensure feedback on customer experience is implemented effectively.
• Proactively spot different patterns that affect customers' experience and suggest possible changes to carry out.

Qualification

• A bachelor's degree in marketing, communications, business management, or a related field is preferred.
• 1+ years of professional experience working as a customer service specialist, or a similar customer support role.
• Preferred experience working in Fintech or Financial Services
• Experience using Google Apps for business, and CRM software
• Exceptional interpersonal skills, problem-solving skills, communication and collaboration skills. Ability to work unsupervised and deliver quality work across multiple tasks within required deadlines.