Customer Support Officer at Salpha Energy Limited

Job Summary

• We are seeking a proactive and articulate Customer Service Officer to join our Communications Department.
• In this role, you will be responsible for crafting clear, compelling messaging around our solar energy solutions while delivering excellent customer support. 
• You’ll play a key part in communicating our mission, supporting customer engagement, and reinforcing our brand as a leader in clean energy.

Specific Responsibilities
Customer Support:

• Serve as a first point of contact for customer inquiries via phone and chats.
• Provide timely, accurate, and empathetic responses to client questions and concerns.
• Utilize strong communication and interpersonal skills to ensure customer satisfaction and retention.
• Follow up with sales and technical teams to ensure customer satisfaction and issue resolution.
• Follow up with customers post-service to gauge satisfaction and encourage feedback/testimonials.

Departmental Support:

• Support the implementation of communication strategies that promote our brand, customer success stories, and sustainability initiatives.
• Assist with creating and editing marketing collateral, sales materials, and web content that reflect our voice and values.
• Close sales from contacts generated through Ads
• Collaborate with internal teams to gather product updates, customer testimonials, and field content to share across channels.

Documentation and Reporting:

• Maintain accurate records of customer interactions and issues on the drive for management review.
• Prepare and submit regular reports on customer inquiries, resolutions, and feedback.

Google Suite Proficiency:

• Utilize Google Word and Sheet to create and manage documents, reports, and spreadsheets efficiently.

Problem Solving:

• Employ excellent problem-solving skills to address customer issues and escalate more complex problems when necessary.
• Remain calm and effective under pressure, demonstrating a quick learning ability.

Requirements

• Bachelor’s Degree in Marketing, Communications, Public Relations, Business, or a related field.
• 3 - 5 years of experience in a customer service or marketing communications role.
• Candidates living on the Island are advised to Apply.
• Excellent verbal and written communication skills.
• Strong interpersonal skills with a customer-first mindset.
• Proficient in Microsoft Office, Google Suite, and content creation platforms.
• Ability to multitask and work in a fast-paced, mission-oriented environment.

Additional Qualifications:

• Familiarity with renewable energy or sustainability-focused industries.
• Experience with digital marketing, SEO, or social media management.